Frequently Asked Questions
Can’t find the answer to your question?
Ask our case coordinators here.
How much do your services cost?
Once we have established what services you need, we will quote on a case by case basis, taking into account the cost of airline tickets, the length of the mission, cabin class, travel dates, care level required, and whether ground transportation needs to be added. You will pay an all-inclusive price from door to door, or from bed to bed.
Who pays for the cost of a medical flight escort, an air ambulance or other type of medical transport?
Medical repatriation services are often covered by private travel insurance, provincial health coverage or other types of public funds. However, there are many scenarios in which a client needs to either pay out of pocket, co-pay for a partially covered bill or pre-pay for services and claim back later.
When is payment due for your medical transport services?
We offer direct billing if your medical transport is pre-approved by a third party. Whenever self-funded, payment is due in full before the bookings are made.
How do I pay for your medical transport services?
We accept international or domestic bank wire transfers, interac e-transfers, bank drafts and credit card payments. Partial payments using a combination of payment sources is possible, as long as the full balance has been settled before the start of the transport.
How much notice do you require to pick up a patient?
It depends on the mission type. Preparations for a ground or air ambulance pickup can be started immediately after receiving all necessary documents and activated within hours.
Commercial airline medical escorts can be activated within hours and can typically be enroute within 24 hours. Commercial airline stretcher requests can take a full week and are subject to the airline processing times and availability.
Can I fly after a stroke or heart attack, with cancer, with a chronic condition, after surgery, etc?
Whether you are fit to fly, and if so, what conditions need to be met for safe travel, depends on many factors, and is generally assessed by you threating physician, our medical director and the airline physician. We assist with the process of getting medical clearance to fly.
Can I fly on a commercial plane if I can’t sit, stand or walk?
Immobile patients needing mobility assistance can fly in an upgraded seat on a commercial plane if they are able to sit for up to one hour, for take off, landing and severe turbulence. Patients who cannot meet this requirement can only travel commercially on a stretcher. There is no expectation that a mobility impaired passenger needs to be able to stand or walk during a commercial flight.
Do you offer wheelchair assistance?
All airlines offer wheelchair assistance free of charge and have attendants at the airport to assist their passengers with getting in and out of their aircraft. We will request this service on your behalf. A JET COMPANION-provided reclining wheelchair can be pre-booked and will be brought by our medical escort.
Can you provide private medical repatriation in or out of a warzone?
Do your flight nurses help with toileting onboard the plane?
Our medical escorts attend to all care needs of the patient, including diaper changes, hygiene tasks, incontinence management, Foley cather or ostomy care.
We don’t need a nurse. Can you hire our family member who is a doctor to cut cost and offer a discount?
As an aeromedical transporter, patient safety is our top priority. We assume professional responsibility for the health and well-being of the patient while in transit. Our high standards are incompatible with the practice of cutting corners to offer a cheaper deal.